Effective Date: May 25, 2023
Thank you for shopping at SQUARE SOLAR . We strive to provide you with a seamless and enjoyable shopping experience. This Shipping Policy, along with our Terms & Conditions, outlines important information regarding the shipping of your orders. Please read these policies carefully before placing an order.
1.1 Order Confirmation
Once you place an order on our website, you will receive an order confirmation email with the details of your purchase. Please review this information carefully, and contact us immediately if any corrections are needed.
1.2 Order Processing Time
We aim to process and ship all orders within [Insert Processing Time] business days after the order is confirmed, unless otherwise specified for certain products. Processing time may vary during peak seasons or due to unforeseen circumstances. We appreciate your patience.
1.3 Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, if your order has already been processed and shipped, cancellation may not be possible.
Shipping Methods and Costs
2.1 Shipping Locations
We currently offer shipping to US, UK and Canada. If you reside outside these locations, please contact us, and we will explore the possibility of accommodating your order.
2.2 Shipping Carriers
We utilize reputable shipping carriers to ensure safe and reliable delivery of your orders. The specific carrier used for your shipment may vary based on factors such as the shipping destination, package size, and weight.
2.3 Shipping Costs
Shipping costs are calculated based on factors such as the shipping destination, package weight, and selected shipping method. The applicable shipping charges will be displayed during the checkout process. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
3.1 Delivery Time
The estimated delivery time will be provided during the checkout process based on the shipping method selected and the destination. Please note that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen transportation issues.
3.2 Shipment Tracking
For most orders, we provide tracking information that allows you to monitor the progress of your shipment. The tracking details will be shared with you via email once your order has been shipped. Please note that tracking information may take some time to become available after the order is shipped.
3.3 Delivery Attempts
Our shipping carrier will make multiple attempts to deliver your package. If delivery is unsuccessful after several attempts, the package may be returned to us. In such cases, additional shipping charges may apply for reshipment.
Damaged or Lost Packages
4.1 Inspection Upon Delivery
Please inspect your package upon delivery. If you notice any damage to the packaging, please make a note of it while signing for the delivery or refuse the shipment altogether. Contact our customer support team immediately to report the issue.
4.2 Reporting Damaged or Lost Packages
In the event of a damaged or lost package, please contact our customer support team within [Insert Timeframe] of the expected delivery date. We will work with the shipping carrier to initiate a claim investigation. Please provide all necessary information and documentation to facilitate the process.
Returns and Refunds
Please refer to our Returns and Refunds Policy for detailed information regarding returns, exchanges, and refund procedures.
If you have any questions or concerns regarding our Shipping Policy or Terms & Conditions, please contact our customer support team at:
We are committed to addressing your inquiries in a timely manner and providing any assistance you may require.
By placing an order with SQUARE SOLAR, you acknowledge that you have read, understood, and agreed to abide by our Shipping Policy and Terms & Conditions.
SQUARE SOLAR reserves the right to modify or update this policy at any time. Any changes made will be effective immediately upon posting the revised version on our website.
Thank you for choosing SQUARE SOLAR. We appreciate your business!